FAQs

UNDERSTANDING ISOTOPE

But enough about us, let’s talk about YOU!

You can use Isotope via our mobile app on Android and iOS.

To Hide a Match or a Chat, go to Messages, tap on the User, tap on the three dots (…) in the top right-hand corner, slide Chat to the left, and tap Hide. Your match will now appear under the Hidden section. You can Unhide a match by going to the Hidden section and Sliding Left to select Unhide. (Note: Chats inactive for 30 days will automatically move to the Hidden section.)

We’re here to help! To get in touch, go to your profile and tap Support. At the bottom of the screen, you will see an option to Contact Support.

  • iOS: to cancel your subscription using your iPhone:

Open your iPhone Settings, tap your Name, then Subscriptions. Select Isotope the App and tap Cancel Subscription. For more guidance, please refer to Apple Support.

  • Android: to cancel your subscription using your Android phone:

Open the Google Play app. At the top right, tap the Profile Icon, then Payments & Subscriptions, then Subscriptions. Select Isotope the App and tap Cancel Subscription. For assistance, contact Google Play Support. If you purchased using the direct credit card option through the app (Android), Open the Isotope app, tap the Profile Icon, then My Subscription’, then Cancel Isotope Premium.

In-app purchases are nonrefundable, and there are no refunds for partially-used periods.

  • On your Profile: Tap Settings, then ‘Disable Account’ at the bottom of your screen. Disabling your account means your account is paused, and users can no longer see your profile.
  • On your Profile: Tap Settings, then ‘Delete Account’ at the bottom of your screen. Deleting your account means you can no longer access your profile, matches, messages, or account.

You can control Notifications by going to your Profile and tapping Settings, then Notification Settings.

Straight to the point. Respect. Yes, people find love on Isotope. But it’s not because an algorithm calculates it into existence with superhuman accuracy. It’s because we created a space for people to connect where it matters most: on the things that move, compel, and inspire them – in other words, the things they love.